Shipping & Returns

Shipping

What shipping provider do you use?

We currently shop with FedEx.

Do you ship to P.O. Boxes?

No. We use FedEd as our shipping carrier and FedEx does not ship to P.O. Boxes.

Can I have an order rushed?

Rates are higher for all shipments. Therefore, we encourage members to avoid using rush service and have goods shipped to a physical address to minimize freight costs.

How long does my order take to arrive?

Shipping and handling times are approximate and not guaranteed. Typically allow 10 - 20 business days for arrival of items shipped via standard ground shipping during non-holiday time periods and allow 14 - 28 business days during holiday and seasonal periods. Freight time varies by your location and where our merchandise is shipping from. The products ship from different warehouses or locations with most of the products shipping to you from California.

What locations do you ship to?

We ship internationally to all countries around the world.

Returns

We offer a 30 Money Back Guarantee on almost every product we offer. Please contact us, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

Superior Athlete
(Place RMA Number Here)
9461 Charleville Blvd Suite 519
Beverly Hills , CA 90212

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.

Conditions

Non-defective merchandise must meet the following conditions to qualify for return acceptance.

• Merchandise must be in its original minimum inner pack quantity, as shipped by Superior Athlete. Broken quantity inner packs are not returnable.
• Sample items are not returnable.
• Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

Items Damaged During Shipment

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by FedEx must be complied with or they may deny your claim.

What if I have a claim?

Superior Athlete makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from Superior Athlete is double-checked for accuracy. If a member places a claim for a shortage on an order, we take special care that it will not happen again. The member's file is flagged. Each order placed by a flagged account must be double-checked by a supervisor before it is packed and shipped. Superior Athletes's quality control procedure is one of the most stringent in the industry. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line.

Despite all of these precautions, claims do arise. Superior Athletes's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.

Claims

Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.

Lost Orders

It doesn't happen often, but carriers such as FedEx, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:

• Email Superior Athlete. Please have the following information:
• Your name as it appears on your Superior Athlete purchasing license.
• Your Superior Athlete account number.
• A copy of the order submitted to Superior Athlete and date mailed.
• Approximate dollar amount remitted and how the order was paid. Personal check? Charge card?
• Your latest Superior Athlete statement, if it shows the order in question.
• If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Advise the Adjustment Department of the number of cartons received.

 

Damaged Merchandise

Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, contact us and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.

If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, email Superior Athlete within 30 days of invoice date and report the damage. Superior Athlete will issue credit or replacement at your request.

Shortages

If you receive an order from Superior Athlete and find it has not been filled completely:

1. Check your invoice. If you were charged for the item you may request a refund or store credit. If the item does not appear on your invoice, be sure to advise the Member Support Department representative when you call or write.
2. Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.
3. If there is no tampering and an actual shortage exists, contact us. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.
4. Superior Athlete will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.
5. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.

Order Cancellation Policy

Please submit any cancellation by contacting us.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped FedEx Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our tech support team first by contacting us to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.

90-Day Warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Manufacturer Warranty

Manufacturers sometimes offer additional warranty. Customers should contact the manufacturer after warranty expires.